Emergency Room Email Lessons
March 14, 2009 by Kristin
Let’s say there’s been a massive traffic accident on a highway near you. Within minutes, the emergency room reception area of the nearest major hospital is packed with over 100 victims, all in varying states of need, all expecting to receive near-immediate attention. The emergency room nurses spring into action.
Question: What’s the first thing they do?
Productivity Poll: Your Inbox Count
March 13, 2009 by Kristin
Are You an Inbox Surfer?
January 13, 2009 by Kristin
Do you treat your email inbox as rolling, never-ending To-Do list?
We call this behaviour Inbox Surfing: skimming emails at the top of the Inbox repeatedly to decide what to work on next.
Inbox Surfers typically dip into the inbox to pull something off the top that seems fun, fast or has is suddenly become important. While they’re working on the latest arrival, more emails land in the inbox and important messages sink to the bottom of the bunch.
Put Your Inbox on a Diet
October 4, 2008 by Kristin
Do you know that moment when you’re just about to look at your email for the first time in the morning? While your computer fires up or your PDA pulls up the messages, what goes through your head? If you’re like most people, you are preparing to scan everything new and give your attention to the most important messages. That’s a good place to start.
But what about those other messages? After you’ve attended to the critical stuff, do you have a routine for deleting the junk, then filing (or ignoring) lower priority messages? It’s good to get all this riff-raff out of your Inbox, but wouldn’t it be nice if most of it never hit your Inbox in the first place?
